McMahon Clarke respects your privacy. We have developed our own privacy statement which embodies the Australian Privacy Principles contained in the Privacy Act.
Personal information we may hold includes the following:
When you enquire about or receive legal services, we record information about you, mainly to assess your requirements for legal services. If you become a client of McMahon Clarke, then we use the information to provide legal services.
We also use and may disclose your information to—
Collecting your information is essential in determining your requirements and for us to provide our legal services. Without your information we would not be able to provide you with information about our products and services. If you elect not to allow us to collect your personal information, then we may not be able to provide you with the full level of service, for example, we may not be able to properly investigate or resolve your issue or we may not be able to make an application on your behalf. If you would like to remain anonymous, then please let us know and we will consider whether it will affect the services we can offer to you.
From time to time, we may need to disclose some of your information to the following types of organisations (including individuals):
We take all reasonable steps to ensure the personal information we retain is current, accurate, complete, and securely maintained.
We use security procedures to protect any personal information we hold. Access to and the use of personal information is appropriately limited to prevent misuse or unlawful disclosure of the information.
If you have any concerns about the completeness or accuracy of the information retained about you, McMahon Clarke will take the necessary steps to correct it.
You can access or update your information by contacting our privacy officer, at any time during business hours, using the contact details listed below. You can also contact us to change any personal information that we hold that is inaccurate, out-of-date, or misleading. We will not charge you for making a request, but if we incur fees in retrieving your information, we may pass these reasonable costs onto you. If we deny your request to access your personal information, then you can make a complaint via the complaints process outlined below.
Telephone: 61 7 3239 2900
Fax: 61 7 3239 2990
Postal address: GPO Box 1279, Brisbane Qld 4001
Street address: Level 7, 100 Creek Street, Brisbane Qld 4000
If you would like to make a complaint in relation to the any of the privacy principles above, you may do so by contacting our privacy officer, at any time during business hours, using the contact details listed above. The privacy officer will acknowledge the complaint within two business days and will respond fully within 14 days. If there is a delay in the process, then we will keep you informed of the process of the complaint. Once a decision has been reached on the complaint, we will give you clear and concise reasons. If you are not satisfied with the response for any reason, you can contact the Office of the Australian Information Commissioner on 1300 363 992 for more information.